Average Reviews:
(More customer reviews)I received the tree about two months ago. Out of the box there were a couple of leaves that didn't survive the packing. In my original review I mentioned this problem and immediately received a message from John Dhanens, the owner and nursery manager of Clifton Farms offering his help to make sure that the tree pulls through and recovers from the trip. After a few weeks of settling in the tree is doing much better now and John sent along another message just to check on the tree and to make sure I was happy with the purchase.
I have to say, in this day, this type of customer service and follow up is very rare indeed. I will be sure to tell everyone I know about John and his desire to make things right. In his own words; "Being a little guy, my philosophy is to be in it for the long haul, building long term relationships with customers... Glad to hear the tree is doing better..."Clifton Nursery and John has a new supporter in me. I am very pleased with the whole purchase and follow through.
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